From fraud detection to fraud resolution: Building an AI voice agent with SAS Viya and LLMs

Formerly Nagish, Rylo secured $85 million to build AI communication tools including real-time captioning, sign language translation, and fraud detection.

Learn how the SAS Agentic AI Accelerator and SAS Viya can be used to build a governed, multi-agent support-ticket solution that combines text analytics, RAG, LLMs, business rules, and human oversight to improve resolution speed, accuracy, and operational efficiency. The post Modernizing attendance ticketing in SAS Viya using SAS Agentic AI Accelerator appeared first on SAS Blogs.

Most leaders do not have an AI problem. They have a readiness problem. In many small and midsized businesses, pilots are underway and use cases are defined. But when leaders step back and ask the harder question, "Is AI actually paying off?", the answer is often less clear. This gap [...] The post What leaders learn when AI meets reality appeared first on SAS Blogs.

Explore how SAS AI-Driven Entity Resolution on SAS Viya combines no-code configuration, probabilistic matching, and industry-specific integrations to create trusted identities, improve data quality, and support critical decisions across sectors such as public services and financial crime prevention. The post From entity resolution to industry solutions: How AI‑driven entity resolution is evolving on SAS Viya appeared first on SAS Blogs.

The global AI market feels more Orwellian than Dickensian these days, with headlines hitting our feed like AI contributed “basically zero” growth to US GDP (2025). This latest revelation represents a series of increasingly worrisome disappointments: 95% of GenAI pilots fail (MIT), Amazon’s Kiro agent sparks 13-hour outage by deleting [...] The post What leaders learn when AI meets reality appeared first on SAS Blogs.

Marketers have made enormous strides with generative AI (GenAI) over the last year, moving from experimentation to large-scale deployment. But the next shift in AI maturity – agentic AI – is already underway. This shift will push organizations beyond prompt-based productivity and into a world where AI can act, learn [...] The post Are you an agentic AI Observer, Planner or Adopter? appeared first on SAS Blogs.

This post explores how Agentic AI and LLMs can help reduce employee attrition by delivering personalized development guidance based on workforce analytics and skill profiling. Using SAS Viya and governed AI workflows, the solution matches employees with tailored learning opportunities while supporting transparent, scalable, and data-driven workforce planning. The post Agentic AI for Workforce Analytics: Reducing attrition with personalized, LLM-powered guidance appeared first on SAS Blogs.

Hear from our experts how insurers can create AI safeguards and ensure safe model use. The post Trust and transparency in insurance decisions appeared first on SAS Blogs.