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Salesforce lets its customers lead its product roadmap with the thinking that if one enterprise customer has a problem, the others likely do too.
Read full articleSierra, the enterprise AI agent platform founded by Bret Taylor, is raising $950 million led by Tiger Global and GV, pushing its post-money valuation above $15 billion. Taylor, who also chairs OpenAI and previously co-led Salesforce, founded Sierra to replace traditional enterprise software interfaces with autonomous AI agents. The company claims over 40% of the […]
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Settling a claim. Underwriting a policy. Serving a customer. Every step in insurance is a decision and every decision shapes trust. From quote to claim, insurers operate in a continuous loop of high-stakes choices. These are the moments that determine whether customers feel protected or exposed. That pressure is only [...] The post The business of making decisions appeared first on SAS Blogs.
Salesforce first sought to tackle AI agent sprawl last year with Agent Fabric, a suite of capabilities and tools inside its MuleSoft AnyPoint Platform. Now, it’s seeking to further rein in unruly AI agents on its platform and those of other vendors too, with new governance tools and deterministic controls. When enterprises adopt multiple agentic AI products, they can end up redundant or siloed workflows or scattered across teams and platforms, undermining operational efficiency and complicating governance as they try to scale AI safely and responsibly. Agent Fabric, introduced in September 2025, started out as a place for enterprises to register, view, interconnect and govern agents. In January it added a deterministic scripting tool and the ability to scan for new agents and add them to the registry. But enterprises still need more help to bring their AI agents under control, so Salesforce is adding more features. First up is an expansion of the deterministic controls in the form of A
Salesforce is packaging its developer and AI tooling, including its vibe coding environment Agentforce Vibes, into a new platform named Headless 360, designed to help enterprise teams build agent-first workflows. The CRM software provider defines agent-first workflows as enterprise processes in which software agents, rather than human users, carry out tasks by directly invoking APIs, tools, and predefined business logic. To support this approach, Headless 360 exposes Salesforce’s underlying data, workflows, and governance controls as APIs, MCP tools, and CLI commands, via its existing offerings, such as Data 360, Customer 360, and Agentforce, Joe Inzerillo, president of AI technology at Salesforce, said during a press briefing. This allows agents to operate directly on the platform’s existing business logic and datasets, rather than relying on separate integrations or user interfaces, Inzerillo added. Push to become a control layer for enterprise AI agents Analysts, however, see Headle
IBM has agreed to settle a complaint from the US Justice Department around its initiatives to diversify its workforce and to encourage hiring of underrepresented groups, contrary to a presidential directive. The federal contractor also agreed to pay the government roughly $17 million. The pressure from the Trump administration to eliminate workforce diversification efforts, typically known as DEI (Diversity, Equity, and Inclusion) programs, has persuaded many companies, including Meta, Google, Amazon, Salesforce, Intel, OpenAI, Tesla and Zoom, to publicly back away from those diversification efforts. A few companies, including Apple, Microsoft, Nvidia and Oracle, have held firm in favor of DEI, for the most part. The government’s official position states that age, race, sexual preference, and gender should have zero impact on hiring decisions. Diversification proponents counter that workforce composition will stay stagnant unless explicit efforts are made to diversify. Focus of settle
After falling victim to a hacker, Mercor is facing lawsuits and reportedly losing big-name customers.
Trust and transparency in data are a must to ensure the Pentagon deploys AI capabilities that deliver joint force strategic value, the Salesforce expert says.
