ComputerWorld AI·
While AI is proliferating across the workplace, it is introducing a new productivity paradox: While the technology makes work feel faster, it actually pushes more burden onto employees to provide context, perform quality checks, then rinse and repeat across numerous disparate tools. This, according to a new survey of 6,000 full-time digital workers by Glean’s Work AI Institute, results in two emerging behaviors: “botsitting,” all the unrecognized work that goes into making AI actually usable; and “botshitting,” shipping AI-generated work that is unverified, not that well understood, or perhaps not even trustworthy. The survey report was co-authored by experts from Work AI Institute, Emory University, Stanford University, UC Berkeley, UC Santa Barbara, UNC Charlotte, University College London, and University of Notre Dame. “It’s definitely in many ways a vicious cycle that feeds itself,” said Rebecca Hinds, head of Glean’s research center the Work AI Institute, a research collaborative
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Where are we in the historical cycle? And what’s next?
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Insider Brief The individual cases get the headlines – someone marrying a chatbot, a teenager developing an emotional attachment to ChatGPT, a music producer convinced an AI is sentient. These stories are easy to dismiss as edge cases. For enterprise AI operators and founders, that might be the wrong response. The same psychological patterns driving […]
