This is the Public Sector AI Cheat Code

Enterprises have spent the past two years rushing to make their workforces “AI-ready.” But many early training programs — focused on prompt writing and chatbot skills — are proving poorly suited to the realities of AI-powered work. The reason is simple: the skills that matter most once AI enters real workflows have less to do with interacting with tools and more to do with judgment. The durable capabilities emerging in the AI era include output validation, data literacy, process understanding, and the ability to challenge automated recommendations. Tool-specific skills, by contrast, tend to age quickly as models and interfaces evolve. “AI-ready is not defined by how many people took training or how many licenses you bought,” said Neal Sample, executive vice president and chief digital and technology officer at electronics retailer Best Buy. “It’s defined by whether you have redesigned real workflows, assigned accountability, and can show the technology is improving outcomes without int

Few words stir both excitement and fear quite like AI. Similar to a carnival rollercoaster, some people lean into the thrill, while others clutch their safety bar. The promise of AI seems limitless, but so does the risk of going off the rails. This dynamic is playing out across government, [...] The post Overcoming the AI trust dilemma: Key strategies for public sector leaders appeared first on SAS Blogs.