Customer engagement is entering a new era that’s evolving very quickly. And it’s not defined by more messages or channels – it centers on intelligence, autonomy and trust. As organizations rethink how they connect with customers, a new model is emerging: engagement that predicts, learns and acts with purpose. In [...]
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We tend to think of intelligence like height – and imagine ourselves being overtaken. That misses the point
Until recently, we humans have been able to be smug about our abilities. No other animals play boardgames, write essays or prove mathematical theorems. But lately, progress in AI seems as though it might challenge our self-image as the smartest entities around. AI systems not only beat us at the most complicated games, but can also write polished prose and win medals in maths. Tech CEOs promise us that superhuman AI is just round the corner. So, in an age of AI, are human minds still special, or merely also-rans?
Talking about superhuman AI assumes that intelligence is a single scale. My parents used to mark the heights of my younger brother and me on the doorframe of our laundry. Each year he would get a little closer to me, until one year the unthinkable happened and he outgrew me (he’s now 6ft 3in). The current moment feels a bit like that, as we look at these new younger sibl
It's not clear how DoD will use new AI tools, but officials said the effort will enable capabilities across warfighting, intelligence and enterprise operations.
Let’s be clear – recapping the Dude Perfect session at SAS Innovate 2026 is going to sound a little uncanny. Some moments simply don’t translate easily into bullet points and corporate narrative, and this was absolutely one of them. When Dude Perfect took the main stage, energy levels spiked instantly, [...]
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If Day 1 asked what organizations should scale with AI, Day 2 showed what that looks like when trusted technology, industry expertise and human judgment come together in the moments that matter. Day 2 of SAS Innovate 2026 moved quickly from vision to application. Across banking, health care and life [...]
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I was talking to a senior engineer at a well-funded company not long ago. I asked him to walk me through a critical algorithm at the heart of their product, something that ran hundreds of times a second and directly affected customer outcomes. He paused and said, “Honestly, I’m not totally sure how it works. […]
If you scroll through job postings right now, you’ll see a pattern. Plenty of roles asking people to train models, fine-tune outputs, build agents and automate workflows. Fewer ones are asking for the kind of judgment that used to sit at the center of how decisions get made. At the [...]
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A colleague told me something recently that I keep thinking about. She said, unprompted, that she appreciated seeing both sides of my AI conversations. Not just the output. The full thread. My prompts, the AI’s responses, the back and forth, the dead ends, the iterations. She said it made her trust me more. This piece […]
