#servicenow

ServiceNow has unveiled updates to its workflow management platform advancing its redefinition of itself as the “AI control tower for business reinvention” at its Knowledge customer event this week. The AI Control Tower product itself, introduced at last year’s event, gets new integrations with Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP) and other LLM providers to extend governance and observability of enterprise infrastructure, adding to its existing links with OpenAI and Anthropic. The integrations also span applications such as SAP, Oracle, and Workday. In addition, Control Tower can now discover non-human identities and connected devices to bring OT and IoT under the same governance as AI agents and cloud services. All this ties in to the ServiceNow Action Fabric, which opens the platform to any AI agent, whether built on ServiceNow or from another source, via a Model Context Protocol (MCP) server, the company said. And thanks to the recent acquisition o

Enterprise AI has learned to generate. It has learned to reason. Now companies are asking the next question: How should AI act? Early agent systems have shown what’s possible, moving beyond simple prompts to take on more complex tasks. The next step is bringing those capabilities into enterprise environments — where agents must operate with […]