Customer experience modernization sounds straightforward, until agencies try to execute it
"I think it's an important time to be in this government technology business because we're able to shape what happens next," said John Boerstler.
Federal News Network AI·
Agencies are giving their customers the option to get help online, over the phone or in-person.
Read full article"I think it's an important time to be in this government technology business because we're able to shape what happens next," said John Boerstler.
Despite a surge in AI experimentation, many agencies remain stuck in pilot projects, struggling to scale the technology. SAP expert offers approach.
Agencies are reevaluating technology deployments with an eye toward future savings and more flexibility, expecting more funding and business shifts in 2026.
The challenge is not to halt innovation. It is to ensure that as AI gains agency, agencies retain control and remain protected from fast-evolving threats.
Two of the world’s most powerful men had to be chided by a judge to be more civil to one another, while violence and brickbats erupt online and offline. What’s going on?
Adherence to past strategies means falling behind, both literally and figuratively, with slower development and decreased functionality.
The phone could go in mass production in 2028, an analyst says.
Agencies manage a complex mix of contact centers, websites, IT systems and field offices that automation can make less complex, Maximus tech leader says.