Salesforce Acquires AI Customer Service Platform Fin for $3.6B to Bolster Agentforce

The AI agent platform OpenClaw lets users create personal agents that work through apps like iMessage and WhatsApp.

The talent shift highlights a strategic pivot in AI firms towards direct enterprise engagement, reshaping future industry revenue dynamics. The post OpenAI and Anthropic have poached roughly 100 Salesforce employees in 18 months appeared first on Crypto Briefing.

Salesforce's AI-driven strategy and acquisition spree raise concerns about sustainable growth and financial stability amid competitive pressures. The post Salesforce stock hits longest losing streak on record amid AI acquisition anxiety appeared first on Crypto Briefing.

Salesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that businesses can use to build custom AI agents that automate tasks.

Salesforce's aggressive AI acquisitions could significantly enhance its market position, driving innovation and reshaping customer service dynamics. The post Salesforce reportedly in talks to acquire Fin for $3.6 billion in AI customer service push appeared first on Crypto Briefing.

An intruder has breached the French government’s encrypted messaging service, Tchap, showing once again that human error is a weak spot in any security system. Tchap was developed in France as an example of national sovereignty and was designed to be a more secure option than WhatsApp for communication between government employees. In this case, it wasn’t the technology that was at fault, but a user: The intruder gained access to the system by taking over their account, according to DINUM, the French government’s interministerial digital directorate. DINUM said it has blocked the affected user’s access and is investigating how much information has been revealed. While the system’s encryption was not broken, the intruder would have been able to view unencrypted public chat rooms accessible to the account taken over, potentially affecting 73,467 of the system’s 825,000 users, DINUM said. That matches at least part of a post on X (formerly Twitter) reporting the intruder’s claim to have a

Modern AI systems have evolved beyond the simple chatbots that quickly became popular. Now they use semantic tools to manage workflows and link machines to machines, providing a flexible and effective framework for the next generation of business automation. What you used to build in Microsoft’s Power Platform or construct inside Biztalk is now an agent, built around large language models (LLMs) that can parse both your data and the APIs that you want to use your data with, orchestrating workflows with a level of autonomy that traditional tooling can’t match. That shift has offered new opportunities, much like those that came with business platforms like Microsoft Dynamics and Salesforce. Here, tools built to solve one set of business problems could be turned into applications that could be sold to other companies. What worked for you to solve one of your problems could now be an added revenue stream, sold through platform marketplaces that helped customers manage installations and cus

Meanwhile, the Facebook and WhatsApp parent company has been skirmishing with the EU Commission over Meta’s blocking of rival AI bots from the WhatsApp business edition.