#fin

Salesforce has agreed to acquire AI customer service platform Fin, formerly known as Intercom, for $3.6 billion, with the deal expected to close in early 2027. Fin offers an AI agent that resolves customer queries across live chat, WhatsApp, SMS, phone, Slack, and other channels. Salesforce said it intends to integrate Fin’s technology and team […]

Salesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that businesses can use to build custom AI agents that automate tasks.

Salesforce's aggressive AI acquisitions could significantly enhance its market position, driving innovation and reshaping customer service dynamics. The post Salesforce reportedly in talks to acquire Fin for $3.6 billion in AI customer service push appeared first on Crypto Briefing.